Driver No-show Policy

Updated over 6 months ago

If a driver has a trip with confirmed passengers and does not show up as scheduled, this driver no-show policy applies.

When a driver is a no-show

When a no-show is reported, the 2-Nice Carpooling team investigates the situation to gather more details. The possible outcomes of that investigation are:

• No-show unverified or mistaken: If the no-show cannot be verified or was reported by mistake, it is rejected and does not affect the driver’s account. In this case, no refund is granted to the passenger.
• No-show verified, driver not at fault: If the no-show is verified but the driver is found not at fault (e.g., the passenger arrived late, or the driver was delayed due to traffic or car troubles), it is rejected, and no refund is granted to the passenger.
• No-show verified, driver at fault: If the no-show is verified and the driver is found at fault (e.g., the driver forgot to pick someone up or simply didn’t show up), a full refund is issued to the passengers, and a no-show review is added to the driver’s profile.
  
  

Repeated no-shows for drivers
Repeated no-shows can lead to the suspension of a driver’s account, as we prioritize a reliable experience for everyone in the 2-Nice Carpooling community.

Preventing no-shows for drivers
No-shows are serious, because they can leave passengers stranded and harm the reputation of the 2-Nice Carpooling community. You can prevent no-shows by:

• Allowing plenty of time to pick up all your passengers
• Cancelling a trip well in advance if you can no longer make the journey