Passenger Cancellation Policy

Updated over 6 months ago
If you are a passenger and need to cancel a booking, our Passenger Cancellation Policy applies.

When you withdraw a booking request or it expires

• You get a 100% refund.
• The booking fee is also refunded.

When you cancel a booking less than 24 hours before departure

• You get a 50% refund (minus the booking fee).
• The driver gets 50% of the seat price as compensation.
• An automatic "late cancellation" review is added to your profile.

Note: If the driver subsequently cancels the trip, you will receive another refund for the remaining 50% (without the booking fee).

When you cancel a booking more than 24 hours before departure

• You get a full refund (minus the booking fee).

When you don’t show up

• You do not get a refund, see our Passenger No-show Policy.

When the driver cancels your trip

• You get a 100% refund, including the booking fee, see our Driver Cancellation Policy.